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AI agents for small and medium enterprises

Scale service, not headcount

Use Your AI runs a managed digital workforce across customer service, sales and operations. Voice agents answer every call 24/7, email and chat agents keep the queues clear, and humans approve what matters.

The problem

Growing teams drown in repetitive work

Teams spend up to 60% of their time on repetitive work: answering the same calls, sorting the same email, chasing the same follow-ups. Hiring more people is slow and expensive, and demand does not wait.

AI agents absorb the volume, so your people can focus on the work that needs judgement.

Where it shows

  • Calls queue at peak times and after hours
  • Email backlogs build across departments
  • Follow-ups depend on whoever is least busy
  • Every new hire adds cost before it adds capacity
What you get

One digital workforce, many roles

Every agent works from one central knowledge base, so customers get the same answer on every channel.

Pro-Active Agent

An AI chief of staff for your managers. It monitors the inbox 24/7 and prepares a daily digest of what needs attention.

Explore the Pro-Active Agent

Email Agent

Clears shared inboxes, drafts replies in your organisation's tone and routes what needs a person to the right person.

Explore the Email Agent

Chat Agent

Handles website enquiries around the clock and hands qualified leads to your sales team.

Explore the Chat Agent

Leadership gets support too: the Interactive Agent works as an AI executive assistant.

Your sector

Your sector. Your workflows. Your language.

The same platform and the same controls, tuned to how your industry actually works.

E-commerce

Order status, returns and stock answered instantly. Refunds and policy exceptions still wait for your approval.

Financial services

Agents handle the volume, your people handle the judgement. Nothing goes out without explicit permission.

Hospitality

Every enquiry answered at once and every review answered properly. Staff approve each guest message.

Real estate

Leads answered the moment they arrive and viewings scheduled. You sign off before anything is sent.

Legal services

Routine correspondence drafted, substantive matters left to you. Every client message is reviewed by a lawyer.

Education

Parent and student questions answered promptly. Staff approve every message that represents the school.

Governance

Enterprise controls without enterprise overhead

One knowledge base

Every agent works from the same approved information, managed in one place.

Role-based permissions

Each agent only sees and does what its role allows, nothing more.

Human approval

Sensitive actions wait for a person to sign off before anything goes out.

Audit trail

Every call, message and action is recorded, transcribed and searchable.

24/7

Coverage on every channel

32

Languages spoken

60%

Of team time agents can take on

Week 1

First visible results

How we roll it out

A managed service, not another project

1

Scan

We map the repetitive work across customer service, sales and operations, and pick the highest-volume processes first.

2

Deploy

We configure the agents, permissions and approval flows, connect your phone system and CRM, and load the knowledge base.

3

Manage

We run the workforce for you: monitoring, tuning and regular reporting. Your team keeps the final say on every decision that matters.

Why now

Two trends are redefining how businesses compete

A new player enters your market

They offer what you offer — but faster, sharper, and with better service. They started lean, built on AI from day one, and operate with a fraction of your overhead.

A competitor figures out AI before you do

Same industry, same market. But they're handling 3x the volume with the same team. Their response times are instant. Their costs are lower. And they're scaling.

Both scenarios end the same way: you're playing catch-up against companies that run differently.

Answers

Common questions about AI for SMEs

Is this really for small teams?

Absolutely. Most of our clients start with 10–50 people. That's where the impact is biggest — in a small team, every hour matters. You can start with a few users or deploy for everyone at once, and it takes less than a day.

How is this different from tools like ChatGPT or Copilot?

Those tools are general-purpose — they don't know your business, your contacts, or your processes. Our agents work from your full context from day one: company knowledge, contact history, communication patterns, and a memory that learns over time. Managed services are included — we handle deployment, maintenance, updates, and optimization.

Why can't we just set up AI tools ourselves?

You can — but the hard part is what comes after. Knowledge goes stale, edge cases pile up, employees find workarounds, and nobody is watching performance. That's where most AI initiatives fail. We handle all of it — monitoring, optimizing, updating, and expanding.

How do we know if we're ready?

Take the Agent Strategy Scan. We assess your systems, workflows, and readiness. You get a clear recommendation — not a sales pitch.

We don't have an IT department. Who handles the technical side?

We do — that's the whole point. We deploy your Digital Workforce, connect it to your systems, and operate it as an ongoing service. When something changes — new products, new people, new tools — we handle it. You don't need a single technical person on your end.

Do we need to prepare anything before starting?

Not much — we handle the setup. It helps to have access to your existing documentation, FAQs, and key contacts, but we guide you through what's needed. No data migration project and no cleanup required.

Can we start with just one department and expand later?

Absolutely. Many clients start with the team that has the most email volume — usually Sales or Customer Service — and expand once they see results. The context layer is shared, so every department you add makes the whole system smarter.

What if some employees resist using AI?

Agents don't change how people work — they plug into the tools employees already use: email, chat, and phone. There's no new platform to learn. The Interactive Agent feels like a helpful colleague, not another system. Most skeptics come around once they see their first draft reply or prepared meeting summary.

How does onboarding new employees work?

We set up a new agent in minutes. It immediately has access to the full company context — knowledge base, contact history, communication patterns, and team preferences. The new hire gets an assistant that already knows how the business works from day one.

What happens when someone leaves the company?

Their knowledge doesn't walk out the door. Every interaction, every contact relationship, and every process preference is already part of the context layer. The next person in that role inherits all of it. Institutional knowledge finally stays in the institution.

Can different departments have different setups?

Yes — every agent is personalized to the role. A sales rep's agent works differently from an accountant's agent — different specialist teams, different alerts, and different priorities. They all share the same company context and are governed from one dashboard.

Does this solve the shadow AI problem?

Directly. Shadow IT is one of the biggest risks SMEs face right now — employees using random AI tools with company data, no oversight, and no compliance. When everyone has a governed agent that's actually useful, there's no reason to go rogue. One platform, full visibility, every action logged.

What about confidential information? Can every employee see everything?

No. Access follows your rules. Management sees management-level context, while employees see what's relevant to their role. Financial data, HR information, and client contracts — all governed by the permissions you set.

How do we measure if it's actually working?

You'll see it in hours saved, response times, and tasks handled. We track agent performance and share results with you regularly. Most teams don't need a report to notice the difference. When the inbox is manageable by 10 AM, they know.

We have multiple locations. Does that work?

Yes — all locations share the same context layer, including the same brand voice, knowledge, and processes. Agents can be configured per location for local differences: opening hours, regional pricing, and location-specific contacts.

Add capacity without adding headcount

Book a 20-minute demo to see a managed digital workforce in action, or start with a free scan of where agents would deliver the most for your organisation.