AI-powered Chat Agents, grounded in dynamic knowledge bases, now deliver responses that are faster, more accurate, and more context-aware—raising the bar for digital interactions across industries.
Niels Luikinga
CEO — Use Your AI
Chat Agent
Website chat that actually helps
The Use Your AI chat agent answers visitors in plain language, day and night, using the same knowledge base as your email and voice agents. It qualifies leads, books appointments and hands over to your team when a person is needed.
What it handles
Every visitor gets an answer
Most visitors leave without asking their question. The chat agent is there the moment they want to talk.
Answer questions
Gives accurate answers from your central knowledge base, around the clock. Pricing, services, policies and practical details, all in your brand's tone of voice.
Capture and qualify leads
Asks the right questions, spots serious enquiries and records the details in your CRM, so your team starts every conversation warm.
Book appointments
Checks your calendar and books meetings, viewings or calls directly in the chat. Visitors get a confirmed slot without waiting for a reply.
Features
More than a chatbot
Old-style chatbots follow scripts and frustrate people. The chat agent understands questions, uses your real business knowledge, and knows when to step aside.
- Answers from one central knowledge base
- Speaks your brand's tone of voice
- Connects to Google Workspace and your CRM
- Role-based permissions control what it can access
- Hands over to a person whenever needed
- Full audit trail of every conversation
One brain, three channels
The chat agent shares its knowledge base with our email agent and our voice agents. Your customers get the same accurate answer whether they chat, email or call.
Update your knowledge once, and every channel is up to date.
How it works
On your site in three steps
1
Load your knowledge
We fill the knowledge base with your services, prices and policies, and connect the agent to Google Workspace and your CRM.
2
Add it to your site
One small snippet on your website, styled to match your brand. You set the rules for what it answers and when it hands over.
3
Review and refine
You see every conversation in the audit trail. We tune the answers together, and the agent gets better week by week.
FAQ
Good to know
Will visitors know it is an AI?
Yes. The agent introduces itself honestly and offers a handover to a person at any point in the conversation.
What happens outside office hours?
It keeps working. Questions get answered, appointments get booked and lead details are captured, ready for your team in the morning.
Does it work with our existing tools?
It connects to Google Workspace and most common CRMs. A free strategy scan maps exactly how it would fit your organisation.
Answers
Common questions about the Chat Agent
Can the Chat Agent integrate with our enterprise systems?
Yes. It integrates seamlessly with CRM, ITSM, ERP, HR systems, Active Directory, Slack, and other enterprise platforms while maintaining security and access controls.
What internal use cases does it support?
It supports sales team support, HR onboarding, IT helpdesk, policy Q and A, document summarization, and various directory searches -- all with appropriate authentication and permission controls.
How quickly can we implement the Chat Agent?
Basic deployment takes 2-3 days. Enterprise authentication, custom workflows, and full system integration are configured in subsequent steps.
How does the Chat Agent handle multiple languages?
The Chat Agent operates in 32+ languages with consistent brand voice, automatically detecting and responding in the preferred language.
Is it suitable for both customer-facing and internal use?
Yes. The Chat Agent serves both external customers on your website and internal teams via Slack or dedicated portals, with role-based access controls for each.
How does it stay up to date with our information?
The Chat Agent draws from your Central Knowledge Base, which can be updated in real time. Changes to your knowledge base are immediately reflected in responses.
Get started
Put the chat agent on your website
See it answer real questions about your business in a 20-minute demo. No obligation, no jargon.