Custom Agents, powered by dynamic AI and centralized knowledge systems, redefine customer interactions with their speed, precision, and unrivaled contextual awareness.
Niels Luikinga
CEO — Use Your AI
Custom Agent
An agent built for your work
When our standard agents don't quite fit, we build one that does. You describe the job; we design, train, and run the agent that does it.
When it makes sense
Good candidates for a custom agent
Repetitive, rule-based work
Any task your team does the same way every week: checking documents, preparing reports, chasing missing information.
Work spread across systems
Jobs where someone copies data between tools all day. The agent reads from one system and writes to the next.
Work that's specific to you
Processes shaped by your industry, your customers, or your own way of working — where a generic tool falls short.
What you get
Built, trained, and run for you
A custom agent is a managed service, not a piece of software you have to look after. We build it, watch how it performs, and keep improving it.
- Trained on your knowledge, documents, and data
- Connected to the systems you already use
- Human approval on anything that matters
- Role-based permissions so it sees only what it should
- A full record of what it did, and why
- Ongoing tuning as your business changes
How it works
From idea to working agent
1
We map the job
We sit with the people who do the work today and write down exactly what happens, step by step.
2
We build and test
We build the agent, connect your systems, and run it alongside your team so you can check its work.
3
We hand over the work
Once you trust it, the agent takes over. You keep the oversight; we keep it running.
Start here instead
Often a standard agent is enough
Most businesses get the fastest result from one of our ready-made agents. Custom work is worth it when your process is genuinely your own.
Answers
Common questions about custom agents
What is a Custom Agent?
A Custom Agent is a purpose-built AI solution designed around your specific business challenges, connecting to specialized systems and workflows that go beyond our standard agent offerings.
How does it integrate with our existing systems?
Custom Agents connect to your proprietary tools, industry-specific platforms, CRM, ITSM, ERP systems, HR platforms, and identity providers through secure, tailored integrations.
What is the setup process?
Custom Agents are designed in parallel during Step 2 of the Playbook and deployed in Step 3. The process starts with understanding your specific workflows and integration requirements.
Can a Custom Agent combine voice, chat, and email?
Yes. Custom Agents can be configured for any modality -- voice, chat, email, or a combination -- depending on your business needs and use cases.
What types of business problems can Custom Agents solve?
Custom Agents address challenges in customer engagement, service support, HR excellence, and IT optimization -- any workflow that benefits from AI-powered automation with full business context.
What ongoing support is provided?
Use Your AI provides continuous support including agent monitoring, performance optimization, knowledge base updates, and iterative improvements as your business needs evolve.
Get started
Tell us what you'd hand over
Describe the job in 20 minutes and we'll tell you honestly whether an agent can do it — and what it would take.