The future belongs not to artificial intelligence alone, nor to human wisdom, but to the symbiotic partnership we forge together.
Vivek Joshi
CTO — Use Your AI
Email Agent
Your inbox, answered in minutes
The Use Your AI email agent reads, sorts and drafts replies to routine email, so your team can focus on the conversations that matter. Anything sensitive waits for a person to approve it.
What it handles
The email work that eats your day
Most inboxes are full of questions that have been answered before. The email agent takes those off your plate.
Customer questions
Answers common questions straight away using your central knowledge base. Order status, opening hours, pricing and policies are handled without anyone lifting a finger.
Triage and routing
Sorts incoming mail by topic and urgency, then sends each message to the right person with a short summary attached. No more forwarding chains.
Follow-ups and reminders
Chases quotes, confirms appointments and sends reminders on schedule, so nothing slips through the cracks while your team is busy.
Features
Built for real business email
The agent works inside the tools you already use and follows the rules you set. You stay in control of every message that leaves your organisation.
- Drafts replies in your tone of voice
- Pulls answers from one central knowledge base
- Connects to Google Workspace and your CRM
- Role-based permissions control what it can see and send
- Human approval for sensitive replies
- Full audit trail of every message
Part of a bigger team
The email agent shares its knowledge base with our chat agent and our voice agents. Ask a question on any channel and get the same accurate answer.
Update a policy or a price once, and every agent knows about it straight away.
How it works
Live in three steps
1
Connect your inbox
We link the agent to Google Workspace and your CRM, then load your knowledge base with the answers your customers actually ask for.
2
Set the rules
You decide what the agent handles on its own, what waits for approval, and who it escalates to when a person is needed.
3
Go live and improve
The agent starts replying. You review its work, refine the rules, and hand over more as your confidence grows.
FAQ
Good to know
Will it send emails without asking?
Only where you allow it. Anything outside the rules you set is drafted and held for a person to approve before it goes anywhere.
What if it does not know the answer?
It says so and hands the thread to your team, along with a summary of the conversation so far. It escalates rather than guessing.
How long does setup take?
That depends on your inbox and your systems. We map it out in a free strategy scan before you commit to anything.
Answers
Common questions about the Email Agent
How does the Email Drafting Agent create responses?
It draws on your Central Knowledge Base, the full email thread history, contact data, and your personal communication preferences to generate context-aware draft responses within seconds.
Can it match my personal writing style?
Yes. After a 30-60 minute setup to learn your communication preferences, the agent adapts to your tone, formality level, and writing patterns across all drafts.
Does it send emails automatically?
No. Every draft is reviewed and approved by your team before sending. The agent creates drafts -- humans make the final decision and hit send.
How much time does it actually save?
Teams typically save 80% or more of their email writing time. Draft responses appear within seconds, and your team only needs to review and approve before sending.
Can it handle sensitive or diplomatic communications?
Yes. The agent understands context and tone, and is designed to handle diplomatic communications with appropriate nuance. Your team always reviews before anything is sent.
Does it work with our existing email system?
Yes. Drafts appear directly in your existing email system. Your team reviews and sends from the same inbox they already use -- no new tools or workflows needed.
Get started
See the email agent on your own inbox
Bring a handful of real emails to a 20-minute demo and watch the agent handle them. No obligation, no jargon.